The sheer pleasure of welcoming guests day in and day
out is wonderful. Although all the guests come here for a holiday their
purposes behind travelling down are so varied. As they check in I tend to
observe them. Each individual has a
different body language. I enjoy trying to guess what is going on in their mind, it is like playing a
little guesswork game. It helps me connect to my guests.
Some of them come with their childhood friends, some with colleagues, while others
come with their family or relatives or as a couple. Caring sons or daughters,
who have brought their parents along, are often anxious about checking in at
the earliest, so that their aged parents can rest after the journey. The moment
the senior citizens are settled they tend to relax. On the other hand young
couples are often relaxed and engrossed in one another. Occasionally, a father
has driven down to the resort by himself along with his two children. He juggles with managing the
kids and doing the check in formalities.
I sometimes feel I need to handle different people in
different moods. I have done this in the past but now I am handling them all at
once. But when one of our guests writes to me saying. “It was really wonderful experience with such a beautiful infrastructure
and nicely maintained property. We are amazed by peacefulness of property
and well maintained greenery. I would like to mention about tasty food served
at restaurant with very polite company of your team members. Surely a resort
which can be recommended to friends and family.’
When I read something
like this, I feel my day is done.
